At Secor Subaru, we are ecstatic to announce that we have earned the 2025 DealerRater Consumer Satisfaction Award for Customer Service Excellence. This prestigious award recognizes our unwavering commitment to delivering exceptional customer service and fostering high levels of satisfaction among our valued clients. We are proud to serve our community's automotive needs in New London, CT, and the surrounding areas.
What is the Consumer Satisfaction Award?
The Consumer Satisfaction Award is a highly respected recognition from Cars.com and DealerRater. This award uses the reviews and ratings from actual customers who have interacted with dealerships over the past year, and it recognizes the top 10 percent of automotive dealerships that deliver unwavering, exceptional customer service. This award considers various aspects of the customer experience, including the quality of service, responsiveness, and overall satisfaction.
Customers offer valuable feedback, highlighting our team's commitment to going above and beyond in meeting their needs near East Lyme, CT. We are grateful for the trust and support of our customers, which has helped us earn this esteemed award. With more than 13 million reviews on Cars.com and DealerRater, shoppers can seamlessly select the dealership with the quality customer service they want.
How We Earned the Consumer Satisfaction Award
At Secor Subaru, we have a customer-centric approach that prioritizes the needs and preferences of each individual who walks through our doors. Our staff provides personalized assistance, whether you are searching for your dream car or seeking expert advice on maintenance and repairs.
Shoppers consistently praise our team's ability to listen attentively to their needs and tailor solutions. We take the time to understand your unique needs and preferences near Waterford, CT, ensuring that your car-buying or service experience is smooth, efficient, and enjoyable.
Excellent Customer Service
Our commitment to excellent customer service extends beyond the initial sale near Groton, CT. We strive to build long-term relationships with our customers, offering ongoing support and assistance throughout their ownership journey. From our service center to our extensive parts department, we have the expertise and resources to keep your Subaru running at its best.
Customers often share stories of how our service technicians go the extra mile to diagnose and resolve complex issues, providing clear explanations and ensuring their vehicles are in top condition. We believe in treating every customer like family, and it shows in the quality of service we deliver.
We Respond to Customer Reviews & Strive to Improve Ourselves
At Secor Subaru, we value our customers' feedback. We actively monitor and respond to reviews near Norwich, CT, both positive and negative, as they provide invaluable insights into areas where we excel and opportunities for improvement. Our team takes every review seriously and uses them as a catalyst for growth and development.
People continue to witness how we incorporate their suggestions and feedback to enhance our services and create an even better customer experience. We commit to continuous improvement and innovation, always striving to exceed expectations.
We Offer an Array of Vehicles & Benefits
Besides our exceptional customer service near Old Saybrook, CT, we offer a wide selection of high-quality vehicles to suit every lifestyle and budget. From the fuel-efficient Subaru Impreza to the spacious and versatile Subaru Ascent, we have a vehicle that will meet your needs and exceed your expectations.
We also offer a range of exclusive benefits and programs to make your ownership experience even more rewarding. Whether you are taking advantage of our competitive financing options, exploring our lease deals, or enrolling in our loyalty program, we provide value and convenience at every turn.
Visit Our Showroom
We invite you to visit our showroom to experience the Secor Subaru difference. Our welcoming and knowledgeable staff is ready to assist you in finding the perfect vehicle and providing you with the exceptional service that earned us the 2025 DealerRater Consumer Satisfaction Award. Visit us today and discover why customers choose Secor Subaru for all their automotive needs.
